We want you to be confident in what you order. This is a straightforward, honest returns policy — it's a template we'll review before launch, not legal advice.
Important — fitment-verified orders
Every order is checked against your exact vehicle before we confirm it. We do everything we can to get the right wheels to you first time — and if we get a fitment wrong, tell us straight away and we'll make it right.
Changed your mind? You have 14 days from delivery to notify us that you'd like to return an item, followed by another 14 days to send it back.
If something arrives damaged, is faulty, or turns out not to match your confirmed order, contact us within 14 days of delivery — we'll arrange a replacement or a refund, including reasonable return costs. Please keep the original packaging: it's the best protection for a return in transit.
Email enquiry@n2wheels.co.uk with your order reference (if you have one) and a short description of the issue. We'll reply with the return instructions and a returns address. Please don't send anything back before we've confirmed the return with you.
Honest status
This policy is a draft template for launch — nothing can be ordered or returned on the site today (the catalogue is sample data). It reflects how we intend to operate once orders go live, and will be reviewed before launch.
Ready to find wheels that fit?
Browse the sample catalogue or start with your car's details — we verify compatibility with your exact vehicle before confirming any order.
